Last updated: November 2025
Trimetals Ltd is a privately owned family business, committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently.
This Privacy Policy sets out how Trimetals Ltd (“we”, “us”, “our”) collects, uses, and protects any information that you provide when using our website www.trimetals.co.uk
(the “Website”).
If you are asked to provide information by which you can be identified when using this Website, it will only be used in accordance with this Privacy Policy.
1. Who We Are
Trimetals Ltd
Sunrise Business Park,
Blandford Forum, Dorset, DT11 8ST, UK
Company No: 01013655
VAT No: GB 897 439 *** (as per your old record)
Email: info@trimetals.co.uk
Tel: +44 (0)1258 459441
We are the data controller responsible for the processing of your personal data collected through this website.
2. What Information We Collect
We collect information that enables us to take payment (where relevant) and provide our products or services, including:
Name
Postal address
Email address
Telephone number
Delivery and billing details
Order history and correspondence
Enquiry or contact-form details
We may also automatically collect information such as:
IP address, browser type, and device information
Website usage data via cookies and analytics
We do not collect or store full payment card details; these are processed securely by our third-party payment providers (e.g. Opayo, PayPal, V12 Retail Finance).
3. How We Use Your Information
We use your information to:
Process and deliver your orders or enquiries
Maintain the minimum amount of data required to support customers and honour warranties
Communicate with you regarding products, services, and after-sales support
Improve our products, services, and website experience
Send promotional emails about new products, special offers, or other information we think you may find interesting, if you have opted in
If you do not wish to receive marketing communications, you may unsubscribe at any time or contact us directly.
4. Security
We take all reasonable precautions to protect any personal data that our users input via this Website.
Data is stored on secure servers, with SSL encryption used across all payment and contact forms.
However, we cannot be responsible for the loss or misuse of personal data intercepted or otherwise accessed by unauthorised persons.
We are committed to complying with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
5. Your Right to Know
Your personal data may be accessed by our web developers, IT support, or service providers (e.g. hosting, newsletter, and analytics platforms) only where necessary to perform their duties.
Your data will be stored only for as long as necessary to fulfil its purpose or until you ask us to delete it.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
6. Google Analytics and Cookies
Our Website uses Google Analytics to help us understand visitor behaviour and improve our site.
Google Analytics relies on cookies that collect anonymous information and does not identify individual visitors.
We also use functional and advertising cookies to enhance your experience and measure marketing performance (e.g. Meta Pixel, Google Ads).
You can manage or disable cookies at any time via your browser settings.
For further details, please see our separate Cookie Policy.
7. Login System
Certain password-protected areas of our Website may require you to log in.
If you select “Remember me,” a cookie will store your login email address to make future access easier.
This cookie automatically expires if you untick the box or clear your cookies.
8. Links to Other Websites
Our Website may contain links to other websites of interest (for example, to our overseas distributors).
Once you have used these links to leave our site, please note that we do not control those external sites.
We cannot be responsible for the protection or privacy of any information you provide while visiting such sites.
You should review the privacy policy applicable to the website in question.
9. Access to Your Information and Correction
You have the right to request details of the personal information that we hold about you.
If you would like a copy, please email info@trimetals.co.uk
or write to us at the address below:
Data Protection Officer
Trimetals Ltd
Sunrise Business Park
Blandford Forum, Dorset, DT11 8ST, UK
You may also ask us to correct or remove any information you believe to be inaccurate.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
.
10. Data Retention
We retain your personal data only for as long as necessary for the purposes described above, including legal, tax, and warranty obligations.
Typically:
Order/invoice records – 7 years
Enquiry correspondence – up to 3 years
Newsletter subscriptions – until you unsubscribe
11. International Transfers
Where we use third-party service providers located outside the UK (e.g. Google, Meta, Mailchimp), we ensure appropriate safeguards are in place such as adequacy decisions or Standard Contractual Clauses.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated “Last updated” date above.
Your continued use of the Website after any such changes will constitute your acceptance of the revised policy.
Trimetals Ltd
Sunrise Business Park | Blandford Forum | Dorset | DT11 8ST
Email: info@trimetals.co.uk
| Tel: 01258 459441
